Categorie: Artificial intelligence (AI)

Machine Learning ML for Natural Language Processing NLP Unfortunately, NLP is also the focus of several controversies, and understanding them is also part of being a responsible practitioner. For instance, researchers have found that models will parrot biased language found in their training data, whether they’re counterfactual, racist, or hateful. Moreover, sophisticated language models can…

11 ways to deliver good customer service: Principles + tips Remind your team that an important part of communication is listening rather than continually speaking. Listening to customers will help them understand the issue at hand and what the customer’s expectation is for a customer queries resolution, showing them how to maximize customer satisfaction. If…